Turn Good Work Into Useful Reviews.
Build a repeatable, policy-aware review request process after completed work and keep feedback visible to your team.
A Review Process Your Team Can Maintain
Build trust at scale with automated review collection and AI-powered responses.
Automated Review Requests
Send a clear, personalized review request after a completed job or purchase using timing your business approves.
Multi-Platform Management
Monitor and manage reviews across Google, Facebook, Yelp, and industry-specific platforms from a single dashboard so important feedback is easier to catch and answer.
AI-Powered Response System
Use AI to draft responses your team can review, edit, and approve before anything is published.
Review Analytics & Reporting
Track your review velocity, average rating trends, and sentiment analysis over time. Understand what customers love and where you can improve.
Reviews are a visible trust signal for local businesses, but the request process is easy to forget when a team is busy. We build a workflow that sends approved requests after real customer work, keeps feedback organized, and gives your team a practical way to handle responses.
How We Build Your Reputation
Platform Audit
We audit your current review presence across all platforms and identify gaps in your reputation strategy.
System Setup
We connect your CRM, set up automated triggers, and configure personalized review request templates.
Launch & Automate
Review requests follow the approved workflow. Draft responses and sensitive feedback can be routed to the right person for review.
Monitor & Optimize
We review delivery, response handling, and customer feedback so the workflow can be adjusted when your process changes.
Is This Right For You?
Service businesses where online reputation directly impacts bookings
Companies with happy customers who just never leave reviews
Businesses dealing with inconsistent review responses across platforms
Any local business competing for trust in Google Maps and search
Why Choose Market Smmash
A workflow built around completed customer work, not review gating
Draft responses your team can review before publishing
Clear ownership for feedback that needs attention
Frequently Asked Questions
The most reliable way to get more Google reviews is to send automated, personalized review requests by SMS or email after each completed job or purchase. Timing and consistency matter because review asks are easy for teams to forget. Our review automation system makes the ask repeatable and trackable.
Review automation sends approved review requests after service is completed, keeps feedback visible, and can prepare response drafts for your team. It makes the process easier to repeat without removing human judgment from sensitive responses.
We review the platforms that matter to your business and confirm available connections before setup. Google Business Profile is commonly part of the workflow.
Respond promptly, acknowledge the concern, and offer a private path to resolve it. Do not argue or promise a specific outcome. AI can prepare a draft, but your team should review sensitive responses before publishing.
Absolutely. You can set it to fully automated, or enable an approval workflow where you review AI-generated responses before they are posted.
There is no exact review count that guarantees a map pack ranking. The better goal is to build a real, consistent review profile that is competitive for your market, respond professionally, and keep review requests tied to completed customer work without review gating.
Example Workflow
Everlasting Jewelry: Call Coverage and Review Requests
See how a retail team used call coverage and a repeatable review-request workflow while serving in-store customers.
