Privacy Policy

Who we are

Market Smmash operates marketsmmash.com. This policy explains how we handle information you provide through our website, our ads and forms, and communications with us.

What we collect and why

• Form information, including your name, email, phone number, company, business type, business needs, lead volume, and any message you submit. We use this to respond to inquiries, understand your needs, and arrange services or appointments.
• Lead form answers from our ads. If you fill out a form on Facebook or Instagram for one of our ads, Meta sends us the answers you give, such as your name, email, phone number and business details. We use them the same way as website form information.
• Booking details, including the time you choose and the details you enter, so we can schedule, confirm and remind you about your appointment.
• Call and message records, including contact details, communication history, and SMS consent preferences. Calls to our AI demo line, or calls our AI phone system answers, may be recorded and transcribed. We use these to manage conversations, provide support, and honor your communication choices.
• Site analytics, such as pages visited, referral information, browser and device details, and interactions with our website. We use this to understand website use and improve its performance.

Information our clients share with us

Businesses that hire us may give us information about their own customers, such as names, contact details and job records, so we can provide services like review requests, estimate follow-up and call answering. We use that information only to provide those services for that business, following its instructions. We do not use it for our own marketing and we do not sell it. If you are a customer of one of our clients and want messages to stop, use the unsubscribe link in the message, reply STOP to a text, or email us.

Analytics, cookies and campaign tags

We use Google Analytics and Microsoft Clarity to understand how people use our website. These tools use cookies and similar technology to record things like pages viewed, clicks, scrolling and device type, and Clarity can record a replay of how a visit moved through a page. Google and Microsoft process this data under their own privacy statements: Google and Microsoft. You can block or delete cookies in your browser settings, or install the Google Analytics opt-out add-on.

When you arrive from a link that carries campaign tags, our site keeps those tags in your browser tab for up to 30 minutes, so a form you submit can note which campaign brought you here.

How we share information

We do not sell your personal information. We share it only with service providers that run our website, CRM, calendar, phone and messaging systems, and only so they can provide those services to us, or when the law requires it.

Mobile information and sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

We use service providers to operate our website, manage inquiries, and deliver communications on our behalf. These providers may process information only as needed to provide those services, including operating our messaging program. This does not permit them to use your mobile information or consent for their own marketing.

Your communication choices

SMS consent is optional and is not a condition of purchase. Reply STOP to opt out of text messages at any time, or email info@marketsmmash.com to request that we stop contacting you. For messaging details, read our SMS Terms.

Access and deletion requests

To ask about information we hold about you, request a correction, or request deletion, email info@marketsmmash.com. Include enough information to identify your inquiry. We may need to verify your identity before completing the request. Some records may need to be retained to meet legal obligations or maintain your opt-out preference.

How long we keep information

We keep inquiry, booking and client records for as long as we need them to provide services, keep business records and honor opt-out requests. After that, we delete them.

Children

Our website and services are for businesses. They are not directed to children under 13, and we do not knowingly collect information from them.

Changes to this policy

If we change this policy, we will post the new version on this page and update the date at the top. Our Terms of Service cover use of this website.

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